May 12, 2016

Download our Conference Brochure!

 

Track 1

Track 2

 

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7:30-8:00

Registration & Breakfast

 

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8:00-8:15

Opening Remarks

 

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8:15-8:45

Keynote
Relieving Stress with Humour
Judy Croon

 

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8:45-9:15

Session 1
Delivering a Great Experience
Chris Watchorn
Canada Post

 

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9:15-10:15

Session 2A
One Red Lipstick - We all need role models
Anne Day
Company of Women

Session 2B
Getting 360 Degree Customer Insight: How Real Madrid and Others Are Changing the Game!
Peter Goth
Microsoft

 

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10:15-10:45

Networking Break

 

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10:45-11:45

Session 3A
Get Ready – It’s Going to Be a Wild Ride!
Marilyn Sauliner
Interactive Intelligence

Session 3B
Mindfulness Session
Michael Decaire
FLEX Psychological Services

 

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11:45-12:30

Session 4A
From Surviving to Thriving - The Resilient Leader
Corey Atkinson
(Cutting Edjj Consulting)

Session 4B
Discovering the Buy Button: Neuromarketing, The Cutting Sales Edge
Christine Boyle
(Cutting Edjj Consulting)

 

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12:30-1:30

Networking Lunch

 

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1:30-2:30

Panel Discussion
Kim B. Overbye (OPMG)
Jane Torrance (Just Energy)
Marilyn Saulnier (ININ)
Louis Li (BMO)

 

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2:30-3:30

Session 5A
Sales and Service – Delivering great customer service​
​Lyell Farquharson
WestJet Airlines

Session 5B
Our Journey to Customer Service
​Excellence
Rabih Safadi
ListenUP! Canada

 

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3:30-4:00

Networking Break

 

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4:00-5:00

Session 6A
The Strategy of Customer Excellence
Raphael Ly and D​aniel Resnick
KPMG

Session 6B
Delivering Superior Customer Service Experiences - Separating Yourself From The Competition By Increasing Employee Loyalty And Capitalizing On Technology Investments
Richard Antosik
Moneris Solutions Corporation​

 

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5:00-6:30

Complimentary Wine & Cheese Networking
​Sponsored by: