May 12, 2016

Download our Conference Brochure!
 

Track 1

Track 2
 
7:30-8:00
Registration & Breakfast
 
8:00-8:15
Opening Remarks
 
8:15-8:45
Keynote
Relieving Stress with Humour
Judy Croon
 
8:45-9:15
Session 1
Delivering a Great Experience
Chris Watchorn
Canada Post
 
9:15-10:15
Session 2A
One Red Lipstick - We all need role models
Anne Day
Company of Women
Session 2B
Getting 360 Degree Customer Insight: How Real Madrid and Others Are Changing the Game!
Peter Goth
Microsoft
 
10:15-10:45
Networking Break
 
10:45-11:45
Session 3A
Get Ready – It’s Going to Be a Wild Ride!
Marilyn Sauliner
Interactive Intelligence
Session 3B
Mindfulness Session
Michael Decaire
FLEX Psychological Services
 
11:45-12:30
Session 4A
From Surviving to Thriving - The Resilient Leader
Corey Atkinson
(Cutting Edjj Consulting)
Session 4B
Discovering the Buy Button: Neuromarketing, The Cutting Sales Edge
Christine Boyle
(Cutting Edjj Consulting)
 
12:30-1:30
Networking Lunch
 
1:30-2:30
Panel Discussion
Kim B. Overbye (OPMG)
Jane Torrance (Just Energy)
Marilyn Saulnier (ININ)
Louis Li (BMO)
 
2:30-3:30
Session 5A
Sales and Service – Delivering great customer service​
​Lyell Farquharson
WestJet Airlines
Session 5B
Our Journey to Customer Service
​Excellence
Rabih Safadi
ListenUP! Canada
 
3:30-4:00
Networking Break
 
4:00-5:00
Session 6A
The Strategy of Customer Excellence
Raphael Ly and D​aniel Resnick
KPMG
Session 6B
Delivering Superior Customer Service Experiences - Separating Yourself From The Competition By Increasing Employee Loyalty And Capitalizing On Technology Investments
Richard Antosik
Moneris Solutions Corporation​
 
5:00-6:30
Complimentary Wine & Cheese Networking
​Sponsored by: