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    • May 11, 2016
    • May 12, 2016
    • May 13, 2016
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  • Home
  • About
    • President's Letter
    • Past Conferences
  • Schedule
    • May 11, 2016
    • May 12, 2016
    • May 13, 2016
  • Register & Attend
    • Register
    • Contact Centre Site Tours
    • Speakers
    • Venue & Accommodations
  • Exhibitors & Sponsors
  • Contact Us

Schedule

May 13, 2016

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Download our Conference Brochure!
 

Track 1

Track 2

 

7:30-8:00
Registration & Breakfast
 

8:00-8:15
Opening Remarks
 

8:15-9:15
Fireside Chat
Charlene Greig (Microsoft)
John Kariotis​ (Amberleaf)
Annmarie Greer (The Shopping Channel)
Mike Cooling (Purolator Inc.)
 

9:15-10:15
Session 6A
Transactional to Relational-
World Vision's Journey

Anne Yurkiv & Margaret Casar​
World Vision
Session 6B
First In Class Service​
Carmen Hogan
Green Shield​
 

10:15-10:45
Networking Break
 

10:45-11:45
Session 7
Delivering the brand experience
through your employees​

Dave Pitsch
Lululemon Athletica
 

11:45-12:45
Networking Lunch
 

12:45-1:45
Session 8A
Leading People…The Journey
Dina Sergi
The Shopping Channel
Session 8B
Introducing a Sales Culture to your Inbound Customer Service Team
Nick Kossovan
Festo Inc.
 

1:45-2:15
Networking Break
 

2:15-3:15
Session 6B
The Challenge of Change
Richard Batchelor
Capillary Consulting​
Session 9B
​Maintaining Sucess 
and Employee Engagement Through a Virtual-Service Model
Tristan Lockie
MeritBiz
 

3:15-4:15
Session 10
Personal Effectiveness for Corporate Performance​
Carol Sachowski​
 

4:15-4:45
Closing Remarks & Door Prizes
 
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