Message from the President,
Customer Service Professionals Network
WELCOME to the 19th Annual Customer Service Conference!
This years’ theme is ‘Culture of Service – Together We’re Better”. Join us as we explore the many noteworthy ways that CX leaders are successfully navigating the multifaceted Customer Service and Customer Experience landscape. This years’ sensational roster of speakers are all geared up and ready to share their insights, experiences and expertise on the topics that matter most when cultivating a culture of service excellence. Join our amazing mix of thought leaders, experts and professionals, spanning the private, not-for-profit and government sectors, and take away critical insights to help you and your company thrive in the Customer Experience world.
Organizations who strive to create the perfect customer experience recognise that the strength lies in getting their employees to be “Customer Obsessed”. This interactive and engaging conference sets you on a path towards Customer-centricity through a mix of stimulating presentations, ‘real-world’ case studies, panel discussion, fireside chat and exchanges that will provide you with some new concepts and ideas that will challenge your beliefs and make you think. You’ll come away inspired and motivated with new ideas, stories, strategies and tactical ideas that you can put into action right away.
With so much valuable material to share and being one of the largest gatherings of Customer Service Professionals in Canada we are offering two tracks, 20 speakers and an opportunity to continue networking at the end of the day at our Wine & Cheese event. Expand your toolset, gather best-in-class practices, build relationships and discover together, how to build a culture of service excellence. Don’t forget to bring your business cards and get ready to have fun, learn and meet some amazing people.
I’d like to offer a special thank you to all of the council members, under the sound leadership of Jason Bedford, in helping with the design, development and planning of this tremendous conference.
Customer Service Professionals Network (CSPN)