Sales and Service – Delivering great customer service

WestJet Airlines takes us to destinations around the world ready to enjoy new and wonderful experiences. In this session, hear how WestJet has successfully harmonized sales and service to deliver great Customer Experiences and set a course towards their destination – Customer Contentment.  Join us for this engaging session and learn how WestJet Airlines navigates the Customer Experience and how they’re embarking on a wonderful journey with all of their passengers.

About Lyell

Lyell joined WestJet in August of 2012 as Vice President of Sales based in Toronto.
Lyell’s responsibilities include Sales for WestJet, WestJet Encore, & WestJet Vacations.
Lyell joined WestJet from American Express where he was VP & GM American Express Canada Inc. As Board member of American Express Canada Inc. he was responsible for the Strategic alignment of Travel with the other American Express businesses and day to day responsibility for the Travel business in Canada.
 
 Prior to that he was President of Navigant Canada Inc. a Subsidiary of Navigant one of the largest Travel Management Companies in North America and prior was Chief Operating Officer of Minacs Inc. a major player in the customer care business in North America and Europe.
 
 Lyell’s first experience with Travel was with Rider Travel now HRG, where he was CFO, EVP Operations then President. Lyell left Public Accounting in 1990 to join a Private Investment Company based in Toronto that had investments in several Industries including Manufacturing, Cosmetics & Real Estate.
 
Lyell is Chartered Account and has a Bachelor of Business Management for Ryerson University. Originally from Ottawa Lyell enjoys playing squash, golf and cycling. Lyell has two daughters and enjoys vacationing with his family in Mexico.