Conference Passes
Contact Centre Site Tour Passes
Who Should Attend
- Senior Level VPs and Directors who are accountable for strategic planning and alignment
- New and experienced Managers who are responsible for operational and tactical planning
- Team Leads and Supervisors who are in charge of day to day operations, coaching and monitoring
- Customer Service & Contact Centre Professionals who are the faces and voice of the organization
- Consultants
- Training specialists
- Anyone charged with increasing customer loyalty, social media, operations, and marketing
Six Reasons to Attend the CSPN Conference
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KEEP UP WITH STRATEGIES AND TRENDS
Knowing your strategic advantage and keeping current with emerging strategies and trends will enable you to make more informed decisions. Attending the CSPN Conference with 150+ Customer Service industry participants raises the level of knowledge and expertise – which everyone can enjoy. |
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EDUCATIONAL OPPORTUNITIES
No matter how experienced you are in customer service, everyone can learn. This conference is about exposing a variety of points of view on essential business operations. It will make sure you don’t miss new ideas and trends that are relevant to you and will impact your future results. The educational aspect of the CSPN conference will have you leaving with new found knowledge and perspectives to help you support your business goals at work. |
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NETWORKING WITH PEERS
Industry conferences provide a great opportunity to network. Often competitors from other regions of the country can become valuable resources for referrals and best-practices. Avoiding peers for fear of others discovering your competitive advantage can actually limit your own success. Collaboration is the way to approach networking. While there are those whose intentions can be suspect, most people can help each other uncover ideas and spark inspiration when they get to know each other on a personal level. |
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ENCOUNTER NEW VENDORS AND SUPPLIERS
This conference is a great opportunity to talk to vendors and be educated on the technologies and services that are available. These vendors are some of the best people for you to get to know if you want to learn more about the current business climate. Discovering innovative products and services for your business is necessary to stay competitive in today’s fast-paced world. Plus, these vendors who serve your industry fully grasp what is happening inside your competition. Invest time with the sponsors at the event and turn them into your friends and allies. |
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POSITION YOURSELF AS AN EXPERT
When you are active in your industry, like customer service, you can develop a reputation as an expert to your peers and your clients. Those who are engaged over the long term are often asked to speak at the events and to write articles for their industry publications. Like it or not, others like to associate with the experts in any industry. Clients feel good about doing business with those that are celebrated by their peers. If your strategy is to be the best-kept secret in your business community, you will be missing a valuable opportunity. |
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HAVE FUN
Being in business should be rewarding and fun. All work and no play can get old fast. The Good 2 Great Conference can add a layer of enjoyment to managing your career growth by mixing a social aspect into your learning and industry branding efforts. Never underestimate the power of a little fun mixed with some interesting people! |
Past Participants Include
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Cancellations and Transfers
If you must cancel your registration, please do so in writing (info@myCSPN.com) or by contacting us at 905-477-5544. A cancellation fee of $100 per registration applies until March 31st, 2016. No refunds will be issued after March 31st, 2016. There is no charge for transferring your registration to someone you know - please contact us at info@myCSPN.com or at 905-477-5544.
CSPN reserves the right to make changes in programming and speakers, or to cancel if enrollment criteria are not met, or when conditions beyond our control occur. Every effort will be made to contact each person enrolled if the conference is cancelled and 100% registration fees will be refunded.
CSPN reserves the right to make changes in programming and speakers, or to cancel if enrollment criteria are not met, or when conditions beyond our control occur. Every effort will be made to contact each person enrolled if the conference is cancelled and 100% registration fees will be refunded.
