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    • May 11, 2016
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  • Home
  • About
    • President's Letter
    • Past Conferences
  • Schedule
    • May 11, 2016
    • May 12, 2016
    • May 13, 2016
  • Register & Attend
    • Register
    • Contact Centre Site Tours
    • Speakers
    • Venue & Accommodations
  • Exhibitors & Sponsors
  • Contact Us

Tristan Lockie

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Maintaining Success and Employee Engagement Through a Virtual-Service Model

MeritBiz is a “client-first” service-oriented travel management company.  This session will explore how they developed a 24/7 home-working model in Canada, the benefits and challenges it brings both operationally and competitively, and what the future state of the model may look like.

About Tristan

Tristan Lockie is Vice President & General Manager of MeritBiz, the corporate travel and event management arm of Canada’s Merit Travel Group. Building on over a decade of experience in the European corporate travel space, Tristan moved to Toronto in 2009 to lead the transformation and business strategy of MeritBiz. Today MeritBiz sits as a fully Canadian owned 24 hour operation serving a number of industry verticals across North America in both English and French. MeritBiz is seen by clients and business partners as having a “client-first” attitude with a strong emphasis on continuous improvement. In addition, Tristan is Chairman of the Advisory Board to the School of Hospitality & Tourism at Seneca College and was the 2011 Canadian finalist in ACTE’s 3 under 33 initiative. 
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