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Maintaining Success and Employee Engagement Through a Virtual-Service ModelMeritBiz is a “client-first” service-oriented travel management company. This session will explore how they developed a 24/7 home-working model in Canada, the benefits and challenges it brings both operationally and competitively, and what the future state of the model may look like.
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About Tristan |
Tristan Lockie is Vice President & General Manager of MeritBiz, the corporate travel and event management arm of Canada’s Merit Travel Group. Building on over a decade of experience in the European corporate travel space, Tristan moved to Toronto in 2009 to lead the transformation and business strategy of MeritBiz. Today MeritBiz sits as a fully Canadian owned 24 hour operation serving a number of industry verticals across North America in both English and French. MeritBiz is seen by clients and business partners as having a “client-first” attitude with a strong emphasis on continuous improvement. In addition, Tristan is Chairman of the Advisory Board to the School of Hospitality & Tourism at Seneca College and was the 2011 Canadian finalist in ACTE’s 3 under 33 initiative.
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