19th Annual Customer Service Conference
  • Home
  • About
    • President's Letter
    • Past Conferences
  • Schedule
    • May 11, 2016
    • May 12, 2016
    • May 13, 2016
  • Register & Attend
    • Register
    • Contact Centre Site Tours
    • Speakers
    • Venue & Accommodations
  • Exhibitors & Sponsors
  • Contact Us
  • Home
  • About
    • President's Letter
    • Past Conferences
  • Schedule
    • May 11, 2016
    • May 12, 2016
    • May 13, 2016
  • Register & Attend
    • Register
    • Contact Centre Site Tours
    • Speakers
    • Venue & Accommodations
  • Exhibitors & Sponsors
  • Contact Us

Conference Downloads

 
Presentations: Day 1 | Presentations: Day 2 | Photos | Videos

Presentations: Day 1


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Judy Croon

​​Relieving Stress with Humour 
More Information
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Corey Atkinson
Cutting Edjj Consulting

​From Surviving to Thriving - The Resilient Leader
More Information
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Chris Watchorn
Canada Post

Delivering a Great Experience
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Anne Day
Company of Women

One Red Lipstick - We all Need Role Models
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Marilyn Saulnier
Interactive Intelligence

Get Ready - It's Going to be a Wild Ride
Download Presentation
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Michael Decaire
FLEX Psychology

Mindfulness @ Work
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Christine Boyle
Cutting Edjj Consulting

Discovering the Buy Button: Neuromarketing - The Cutting Edge Way
Download Presentation
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Lyell Farquharson
WestJet Airlines

Sales & Service - Delivering Great Customer Service
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Rabih Safadi
Canada Hearing Centre Ltd.

Our Journey to Customer Service Excellence
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Richard Antosik
Moneris Solutions

Separating Yourself from the Competition by Increasing Employee Loyalty and Capitalizing on Technology Investments
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Raphael Ly & Daniel Resnick
KPMG

The Strategy of Customer Excellence
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Presentations: Day 2


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Anne Yurkiv & Margaret Casar
World Vision Canada

Transactional to Relational: World Vision's Journey
More Information
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Tracey Riccardi
Green Shield Canada

First in Class Service
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Dave Pitsch
Lululemon Athletica

Delivering the Brand Experience Through your Employees
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Nick Kossovan
Festo Inc.

​Introducing a Sales Culture to Your Customer Service Team
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Rich Batchelor
Capillary Consulting Inc.

The Challenge of Change
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Tristan Lockie
MeritBiz

​Maintaining Success & Employee Engagement
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Carol Sachowski
storycoaching.com

Personal Effectiveness for Corporate Performance
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Pictures


 

Videos


Coming Soon!
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