Presentations: Day 1 | Presentations: Day 2 | Photos | Videos

Presentations: Day 1

Judy Croon

​​Relieving Stress with Humour 

Corey Atkinson
Cutting Edjj Consulting

​From Surviving to Thriving - The Resilient Leader

Chris Watchorn
Canada Post

Delivering a Great Experience

Anne Day
Company of Women

One Red Lipstick - We all Need Role Models

Marilyn Saulnier
Interactive Intelligence

Get Ready - It's Going to be a Wild Ride

Michael Decaire
FLEX Psychology

Mindfulness @ Work

Christine Boyle
Cutting Edjj Consulting

Discovering the Buy Button: Neuromarketing - The Cutting Edge Way

Lyell Farquharson
WestJet Airlines

Sales & Service - Delivering Great Customer Service

Rabih Safadi
Canada Hearing Centre Ltd.

Our Journey to Customer Service Excellence

Richard Antosik
Moneris Solutions

Separating Yourself from the Competition by Increasing Employee Loyalty and Capitalizing on Technology Investments

Raphael Ly & Daniel Resnick
KPMG

The Strategy of Customer Excellence

Presentations: Day 2

Anne Yurkiv & Margaret Casar
World Vision Canada

Transactional to Relational: World Vision's Journey

Tracey Riccardi
Green Shield Canada

First in Class Service

Dave Pitsch
Lululemon Athletica

Delivering the Brand Experience Through your Employees

Nick Kossovan
Festo Inc.

​Introducing a Sales Culture to Your Customer Service Team

Rich Batchelor
Capillary Consulting Inc.

The Challenge of Change

Tristan Lockie
MeritBiz

​Maintaining Success & Employee Engagement

Carol Sachowski
storycoaching.com

Personal Effectiveness for Corporate Performance

Pictures

Videos

Coming Soon!