Does geography matter? 
Customer involvement experiences from the U.K. and Canada. 

Social housing providers in England have a rich history in customer service excellence, consistently measuring performance and re-shaping services to improve resident satisfaction. Along with large corporations, small businesses and other public service agencies they recognize that customers involvement is key to success. We will share ideas and innovations from the U.K. and here at home that put customers at the center of business decisions and deliver great results. 

About Michelle
Michelle is the Director of Housing Operations with the Regional Municipality of York, overseeing the management of 37 affordable housing communities that are home to more than 4,000 individuals and families. Michelle also held the position of Director of Customers and Communities for Midland Heart, a social housing company in England with 32,000 properties. Before moving to England, she was the General Manager of Durham Region Non-Profit Housing and a board member of the Ontario Non-Profit Housing Association. Customer involvement and creating opportunities for individuals who want to be engaged in their communities are always at the top of Michelle's priority list.