About Jane

Jane Torrance is an innovative, results-focused Customer Service Professional with over 20 years’ experience in both in-house and outsourced customer service environments.  During her career she has worked with the premier organizations in the industries she has represented, which include consumer packaged goods, automotive, security, and energy.  She has done virtually every call center role from CSR, to QA Manager, and developed strategy for everything from workforce planning to customer service policy.  A rabid Habs fan, Jane lives in Whitby with her husband, two children and three cats, and can usually be found travelling the 407 on her way to Just Energy, where she is Director of the Contact Center for their US East region.