Annmarie Greer is Director of the Customer Contact Centre for TSC a division of Rogers Media. Annmarie is responsible for Call Centre support – Inbound Sales, Customer Service and Social Media for both in-house and outsourcing partner. Annmarie is a results oriented Call Centre Professional , focused on transforming organizations through improving customer experience, employee engagement and meeting bottom line results. Annmarie has extensive experience in both the outsourced and internal customer service sectors; domestically and abroad. A proven ability to forge exceptional vendor relationships that drive change and performance. She has worked within diverse industries and various capacities within the call center - cross section of operational roles, process development and implementation, process /performance auditor as well human resources. Annmarie is known for her passionate belief that customer satisfaction is achieved through high employee engagement at all levels of the organization. She is deeply committed to helping front line teams bring brand to life and sees coaching as the best way to enable a culture of ownership, accountability and empowerment. Annmarie holds a BA – Hons. Psych, she is a CHRP, has Adult Learning & Education Diploma and is a certified Life Skills Coach.